Legal notice

Business operator: Kishiya Co., Ltd.
Representative: Yuki Kishimoto
Address: 711-0913, 1-10-17 Kojima Ajino, Kurashiki City, Okayama Prefecture, Japan

Phone number: 0864865761
Email address: info@omotodenim.jp
Additional charges besides the product price:

The total payment amount consists of the product price + consumption tax + shipping fee + handling fee
(packaging, payment processing fee, and bank transfer fee, etc.).

Shipping fee

Flat rate of ¥990
Free shipping for orders of ¥10,000 (tax included) or more
For international orders under ¥10,000 (JPY), a shipping fee of ¥3,000 (JPY) applies (this currently does not occur in practice). Any customs duties and taxes are covered by us.

Payment method and timing:

Credit card payment only is accepted.

Delivery method:

Sales and delivery are limited to within Japan.
For in-stock items, we ship within 3-4 business days after order confirmation/payment or after payment has been confirmed.
If additional processing such as hemming is required, shipping may take longer than usual.

Orders placed on Saturdays, Sundays, or public holidays are treated as orders placed on the next business day.
Delivery may be delayed depending on the delivery area, natural disasters, or traffic conditions.
Delivery may not be available in some areas.

Delivery carrier: FedEx
Time slots: Morning, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00

*Orders placed on Saturdays, Sundays, or public holidays are treated as orders placed on the next business day.
*Delivery may be delayed due to delivery area, natural disasters, etc.
*Delivery is not available in some areas.

Returns, defective items, and cancellations:

When you receive your item, please check that the correct item has been sent.
Returns/exchanges are only accepted if you contact us within 7 days of receiving the item.

■ Conditions for exchanges/returns

・Items that are unworn and show no signs of wear, stains, or damage
・Items that have not been hemmed
・Defective items

*We cannot accept exchanges for items that have already been hemmed, show stains from wear, or have been washed.
We also cannot accept returns or exchanges for customer-related reasons, such as the item not matching expectations or an incorrect order.
*As a rule, we cannot accept returns except in cases where the item received differs from the order, or is damaged/broken.
If there is a defect with the item, please contact our online shop; we apologize for the inconvenience.

■ Handling of defective items

If there is any defect with the item, we apologize for the inconvenience, but please contact our online shop

and return the item to us. We will cover the return shipping cost in this case.

■ Shipping fees for returns and exchanges

Please refer to our Refund Policy for details on returns.